.png){kind=small}
FAQs
Frequently Asked Questions
100 Frequently Asked Questions
1. What is the meaning of the word wavelength in Red Light Therapy?. Wavelength refers to the distance between two peaks in an electromagnetic wave. In red light therapy, different wavelengths penetrate tissue at varying depths, influencing biologica
How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbours/building management who may have collected the package for you. Also, please double-check the shi
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. We’ll be sure to resolve the situation as best we can!
Do you offer expedited shipping?
Yes, we do offer expedited shipping for domestic orders only please contact our customer servicw team. Please keep in mind that the order processing can take up to [24 hours].
Do you offer free shipping?
We offer fast and free shipping for orders within the contiguous United States (does not include Hawaii, Alaska, or US territories), UK, Netherlands, India and South Africa. Orders shipped outside the United States are subject to taxes and duties tha
How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected. • Standard Delivery: Typically arrives within 2-3 business weeks. • Express Delivery: Typically arrives within 1 business week. • International Delivery: Typically arr
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
What if my package gets lost or arrives damaged?
At CeraThrive, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details
Do you ship worldwide?
We do ship to most countries, however, there are a few that we are unable to send to. To review the countries we currently don't ship to, please email customer support below:. [email protected]. Please note that international shipments can take 2-3