CeraThrive’s 1-Year Warranty: Hassle-Free Exchanges for the CERA SystemUpdated 7 months ago

At CeraThrive, customer satisfaction and long-term product reliability are top priorities. That’s why all CERA Systems—including both the headset and body panel—are backed by a 1-year limited warranty. This warranty is designed to ensure peace of mind for users seeking consistent support in their brain and gut wellness journey.

What the 1-Year Warranty Covers

CeraThrive’s 1-year warranty covers manufacturer defects and functional issues that may arise under normal use. This includes:

• Electrical or mechanical malfunctions not caused by misuse

• Malfunctioning red light arrays or controls

• Defective components within the CERA headset or body panel

Damage due to drops, water exposure, improper handling, or unauthorised modifications may not be covered under the warranty.

How to Request an Exchange

If your CERA device isn’t working as expected and is still within the warranty window, you may request an exchange for either the headset or body panel, depending on the issue. Here’s how:

1. Contact Customer Support:
   Email CeraThrive at [email protected] with a detailed description of the issue. Include your order number, photos or videos of the problem (if possible), and specify whether the headset or body panel is affected.

2. Receive Troubleshooting or Return Instructions:
   The support team will provide troubleshooting steps to resolve the issue first. If the issue cannot be fixed remotely, we will guide you through the exchange process.

3. Ship the Defective Part:
   In some cases, you may be asked to return the faulty component. CeraThrive will inform you if a return shipping label is provided or if shipping costs are your responsibility.

4. Receive Your Replacement:
   Once approved, we will send you a replacement headset or body panel. 

Fast, Friendly Support

CeraThrive aims to make warranty claims as smooth and transparent as possible. Their customer service team is known for prompt, friendly communication and is committed to helping you get back to your wellness routine quickly.

In Summary:
With a 1-year warranty covering key components of the CERA System and a straightforward exchange process, you can invest in your brain-gut wellness with confidence. If you experience any issues, our responsive team is ready to help.