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Returns and Exchanges
Resources on how to get refunded or an exchange
CeraThrive 30-Day Trial Refund Policy: What You Need to Know
CeraThrive stands behind the quality and effectiveness of its wellness products, including its innovative red light therapy system designed to support the gut-brain connection. To ensure customer satisfaction and build trust, CeraThrive offers a 30-d
CeraThrive’s 1-Year Warranty: Hassle-Free Exchanges for the CERA System
At CeraThrive, customer satisfaction and long-term product reliability are top priorities. That’s why all CERA Systems—including both the headset and body panel—are backed by a 1-year limited warranty. This warranty is designed to ensure peace of min
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
How do I make a return?
Returns must be initiated within 30 days of receiving your order. Items must be in the original packaging. Reach out to our customer support team at [email protected] to initiate the return process with your order number and details about the item
What’s your return policy?
Our return policy allows returns for condition of product (e.g. unopened) products purchased in the last 30 days. You can expect your refund to be processed within 30 business days or fewer, after our returns department receives the returned item. Co
Do you offer refunds or exchanges?
Yes, we offer refunds within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. For returns or exchanges, please contact our customer support at info@c